I’m not saying your thing is a scam. I’m explaining how the policies and procedures work and the reason they work that way is because of scams and fraud. Simply put it would be unwise to make changes to any account without confirmation from the account holder. Hope you get it figured out.

You also told them you aren’t the account holder. So that’s pretty much the end of the call right there for any place I have ever worked… I understand your concern and the issue. It just doesn’t work this way technically.

I currently manage a hotel and even as an employee there’s some account information that I am not able to update on a guest’s behalf. They have to do it themselves. The hospitality industry is ripe with fraud and scam attempts. I understand your situation isn’t that, but it would set a precedent for the next situation that IS a scam.

If you really have all her account info and personal data then shit just call and be her. Ask to remove or change your number.

If she was telling them that they’d want to fix it to protect themselves from legal ramifications. But it isn’t her. It’s some stranger. That’s all I’m saying.

If we let people make changes to account information based on stories then I could just lie and take over my ex girlfriend’s capital one account or something, ya know. Your situation is unique, but just looking at it from the other side I could easily see doing what you’re requesting turning into a phone call from the client asking why they’re no longer receiving information about their reservations and me having to explain that somebody told us it was their number. Only to find out it was some enemy she has telling us to do that as a way to mess with her. Then I’m up a creek for removing the number without her permission.

It obviously isn’t that, but there are risks involved that some companies are not willing to take. Making changes to account contact information in nearly all regards must be done by the account holder.

Not trying to say there shouldn’t be an easier resolution to this. Just looking at as the guy on the other side of the phone.

To Wyndham this is her account and her information. Failure to update her information on your behalf doesn’t constitute any liability on their part.

Regarding you, I would guess the best legal avenue you have would be something like telephone harassment or spam, but that sounds like a shakey case.

Hotels place a big emphasis on maintaining guest confidentiality in all regards except law enforcement. Front desk agents are trained not to disclose whether a guest is even staying at the property when requested. She would have solid grounds for a suit if she could provide evidence she attempted to change her contact information with Wyndham. Sounds like she didn’t try though.

Personally, I would just get a new number again. However, if I was tied to making this work I would do this. Contact Wyndham’s consumer affairs department. Tell them the lady has contacted me because I am receiving her information from you guys. She has mentioned she’s considering litigation. Advise them to reach out to update her information.

Even that is a long shot because if she’s a working girl she probably won’t want businesses to have up to date info. Most likely she would ignore their email.

To some other commenter’s points about them not caring about your issue. Kinda true, but it’s not a feelings issue. , Wyndham has little liability in your complaint and it does not make sense to update an account because someone who isn’t the account holder said to.